Strona startowa / FAQ / Who is responsible for the damaged bike?
Who is responsible for the damaged bike?
From the moment of rent till the moment of return of the bike at one of the TORVELO stations, it is the User who is responsible for the bike which is rented. If the bicycle is damaged during its using from your fault, we are sorry but you will have to cover the cost of the repairs. But do not worry - if you are not responsible for the damage of the bike and you will report to us the whole thing without delay, you will not incur any consequences.